Support

Game & Plug-in FAQ

Plug-ins and games: find a list of Frequently Asked Questions about plug-ins and game pack and their answers,

Purchase


I cannot purchase my plug-in/game pack: the 'Product key' is refused.

I cannot purchase my plug-in/game pack: the serial number is refused.

I did not received the email containing my plug-ins/game pack.

I tried to download my plug-in/game pack via the download form but it tells me "Product not found".

Installation


How do I install a plug-in/game?

I tried to install my plug-in but the message "Error code 7" is displayed.

I tried to install my plug-in but the message "Error code 10" is displayed.

I tried to install my plug-in but the message "Error code 13" is displayed.

I have not kept my plug-in/game pack files on my computer and I need to download them again.

How can I see that my plug-in is installed?

How can I see that my game pack is installed?

Repair and exchange


My device has been repaired or exchanged and I no longer have my original plug-ins.
How can I get my plug-ins back?

My device has been repaired or exchanged and I no longer have my original game pack.
How can I get my game pack back?

Support


My plug-in is installed but my device keeps telling me that I have to purchase the plug-in.

My Cinema or Podcast plug-in is installed but I still cannot read my video file.

I have bought a plug-in/game for my device. Will I be able to install it on another ARCHOS device?

Other questions

How can we help?

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