{"id":59954,"date":"2022-10-20T12:29:44","date_gmt":"2022-10-20T10:29:44","guid":{"rendered":"https:\/\/www.archos.com\/support\/"},"modified":"2022-12-20T11:59:20","modified_gmt":"2022-12-20T10:59:20","slug":"support","status":"publish","type":"page","link":"https:\/\/www.archos.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-59954\" data-postid=\"59954\" class=\"themify_builder_content themify_builder_content-59954 themify_builder tf_clear\">\n                    <div  data-css_id=\"0xs6574\" data-lazy=\"1\" class=\"module_row themify_builder_row fullheight fullwidth tb_0xs6574 tb_first tf_w\">\n                        <div class=\"row_inner col_align_middle gutter-none tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-2 tb_efkg578 first\">\n        <span  class=\"builder_row_cover tf_abs\" data-lazy=\"1\"><\/span>            <!-- module text -->\n<div  class=\"module module-text tb_kp42578  repeat \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2><strong>Frequently Asked Questions<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-2 tb_z6p7579 last\">\n                            <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-css_id=\"h1xg806\" data-lazy=\"1\" class=\"module_row themify_builder_row fullwidth tb_h1xg806 tf_w\">\n            <span  class=\"builder_row_cover tf_abs\" data-lazy=\"1\"><\/span>            <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_j4pt807 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_2 tb_kmga158\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_z288158 first\">\n                    <!-- module fancy heading -->\n<div  class=\"module module-fancy-heading tb_j0ch567  tb_hide_divider\" data-lazy=\"1\">\n        <h3 class=\"fancy-heading\">\n    <span class=\"main-head tf_block\">\n                    Using my Android device            <\/span>\n\n    \n    <span class=\"sub-head tf_block tf_rel\">\n                                <\/span>\n    <\/h3>\n<\/div>\n<!-- \/module fancy heading -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_qecz782  normal circle icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t<a href=\"\/en\/using-my-battery-properly\" class=\"lightbox-builder themify_lightbox\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#000000\"\t\t\t\t\t><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Using my battery properly<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_zopr757  normal circle icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t<a href=\"\/en\/sim-card-insertion\" class=\"lightbox-builder themify_lightbox\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#000000\"\t\t\t\t\t><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Inserting my SIM card (3G\/4G\/5G)<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_etn420  normal circle icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t<a href=\"\/en\/securing\" class=\"lightbox-builder themify_lightbox\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#000000\"\t\t\t\t\t><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Securing my Android device<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_sk1965  normal circle icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t<a href=\"\/en\/android-and-applications\" class=\"lightbox-builder themify_lightbox\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#000000\"\t\t\t\t\t><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Android &amp; Applications<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_xkv5160 last\">\n                    <!-- module fancy heading -->\n<div  class=\"module module-fancy-heading tb_vbaa996  tb_hide_divider\" data-lazy=\"1\">\n        <h3 class=\"fancy-heading\">\n    <span class=\"main-head tf_block\">\n                    Troubleshooting            <\/span>\n\n    \n    <span class=\"sub-head tf_block tf_rel\">\n                                <\/span>\n    <\/h3>\n<\/div>\n<!-- \/module fancy heading -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_c00118  normal circle icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t<a href=\"\/en\/troubleshooting-blocked-products\" class=\"lightbox-builder themify_lightbox\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#000000\"\t\t\t\t\t><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>My product freezes during use, is slow or reboots  <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_5thx653  normal circle icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t<a href=\"\/en\/connection-problem\" class=\"lightbox-builder themify_lightbox\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#000000\"\t\t\t\t\t><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>I can't activate my connection (WiFi\/3G\/4G\/5G\/Bluetooth)<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_vibm511  normal circle icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t<a href=\"\/en\/application-access\" class=\"lightbox-builder themify_lightbox\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#000000\"\t\t\t\t\t><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>I can't access or download applications<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_st6k370  normal circle icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t<a href=\"\/en\/lost-ids\" class=\"lightbox-builder themify_lightbox\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#000000\"\t\t\t\t\t><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>I have lost my login information<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_w40n904  normal circle icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t<a href=\"\/en\/firmware\" class=\"lightbox-builder themify_lightbox\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#000000\"\t\t\t\t\t><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Software update<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_bla4341 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_c7pv342 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_3 tb_42x5348\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_wkpg348 first\">\n                            <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_e9d0349\">\n                    <!-- module fancy heading -->\n<div  class=\"module module-fancy-heading tb_dbfd718  tb_hide_divider\" data-lazy=\"1\">\n        <h3 class=\"fancy-heading tf_textc\">\n    <span class=\"main-head tf_block\">\n                    I can't find the answer to my question              <\/span>\n\n    \n    <span class=\"sub-head tf_block tf_rel\">\n                                <\/span>\n    <\/h3>\n<\/div>\n<!-- \/module fancy heading -->\n<!-- module buttons -->\n<div  class=\"module module-buttons tb_vyk1778 buttons-horizontal solid \" data-lazy=\"1\">\n        <div class=\"module-buttons-item tf_in_flx\">\n                        <a href=\"\/en\/technical-support\/\" class=\"ui builder_button tf_in_flx tb_default_color\" target=\"_blank\" rel=\"noopener\">\n                                                contact us                                        <\/a>\n                <\/div>\n            <\/div>\n<!-- \/module buttons -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_k8q0350 last\">\n                            <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n        <\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Using my Android device Using my battery properly Inserting my SIM card (3G\/4G\/5G) Securing my Android device Android &#038; Applications Troubleshooting My product freezes during use, is slow or reboots I can&#8217;t activate my connection (WiFi\/3G\/4G\/5G\/Bluetooth) I can&#8217;t access or download applications I have lost my login information Software update I can&#8217;t [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-59954","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"builder_content":"<h2><strong>Frequently Asked Questions<\/strong><\/h2>\n<h3>Using my Android device<br\/><\/h3>\n<a href=\"\/en\/using-my-battery-properly\"> <em style=\"color:#000000\" ><svg xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em> Using my battery properly <\/a>\n<a href=\"\/en\/sim-card-insertion\"> <em style=\"color:#000000\" ><svg xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em> Inserting my SIM card (3G\/4G\/5G) <\/a>\n<a href=\"\/en\/securing\"> <em style=\"color:#000000\" ><svg xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em> Securing my Android device <\/a>\n<a href=\"\/en\/android-and-applications\"> <em style=\"color:#000000\" ><svg xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em> Android &amp; Applications <\/a>\n<h3>Troubleshooting<br\/><\/h3>\n<a href=\"\/en\/troubleshooting-blocked-products\"> <em style=\"color:#000000\" ><svg xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em> My product freezes during use, is slow or reboots <\/a>\n<a href=\"\/en\/connection-problem\"> <em style=\"color:#000000\" ><svg xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em> I can't activate my connection (WiFi\/3G\/4G\/5G\/Bluetooth) <\/a>\n<a href=\"\/en\/application-access\"> <em style=\"color:#000000\" ><svg xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em> I can't access or download applications <\/a>\n<a href=\"\/en\/lost-ids\"> <em style=\"color:#000000\" ><svg xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em> I have lost my login information <\/a>\n<a href=\"\/en\/firmware\"> <em style=\"color:#000000\" ><svg xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/em> Software update <\/a>\n<h3>I can't find the answer to my question <br\/><\/h3>\n<a href=\"\/en\/technical-support\/\" target=\"_blank\" rel=\"noopener\"> contact us <\/a>","_links":{"self":[{"href":"https:\/\/www.archos.com\/en\/wp-json\/wp\/v2\/pages\/59954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.archos.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.archos.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.archos.com\/en\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/www.archos.com\/en\/wp-json\/wp\/v2\/comments?post=59954"}],"version-history":[{"count":0,"href":"https:\/\/www.archos.com\/en\/wp-json\/wp\/v2\/pages\/59954\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.archos.com\/en\/wp-json\/wp\/v2\/media?parent=59954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}