{"id":60020,"date":"2022-09-27T11:29:51","date_gmt":"2022-09-27T09:29:51","guid":{"rendered":"https:\/\/www.archos.com\/troubleshooting-blocked-products\/"},"modified":"2022-11-22T17:13:46","modified_gmt":"2022-11-22T16:13:46","slug":"troubleshooting-blocked-products","status":"publish","type":"page","link":"https:\/\/www.archos.com\/en\/troubleshooting-blocked-products\/","title":{"rendered":"Troubleshooting blocked products"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-60020\" data-postid=\"60020\" class=\"themify_builder_content themify_builder_content-60020 themify_builder tf_clear\">\n                    <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_29nh873 tb_first tf_w\">\n                        <div class=\"row_inner col_auto_height gutter-none col_align_bottom tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-2 tb_bqs3874 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_oxan874  repeat \" data-lazy=\"1\" data-parallax-element-speed=\"1\" data-lax-translate-y=\"vh 1,0 -70\" data-lax=\"true\">\n        <div  class=\"tb_text_wrap\">\n        <h2>My product freezes during use, is slow or restarts often<\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-2 tb_5heh876 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_70n6235  repeat \" data-lazy=\"1\" data-parallax-element-speed=\"1\" data-lax-translate-y=\"vh 1,0 -70\" data-lax=\"true\">\n        <div  class=\"tb_text_wrap\">\n        <p><strong>The steps described below are to be done one after the other, if the previous one did not work.  <\/strong><\/p><p><strong>Step 1: Empty the device cache\/history:<\/strong><\/p><ul><li><strong>Restart the product<\/strong><\/li><li><strong>Go to Settings\/Storage<\/strong><\/li><li><strong>Delete &#8220;Cached Data&#8221; or &#8220;Free Up Space<\/strong><\/li><\/ul><p><strong>If the problem is not solved, go to the next step:<\/strong><\/p><p><strong>Step 2: Delete unused applications<\/strong><\/p><p><strong>If the problem is not solved, go to the next step:<\/strong><\/p><p><strong>Step 3: Factory reset<\/strong><\/p><p><strong>After charging your product overnight and saving your data, please do a factory reset of the product.<\/strong><\/p><p><strong>The procedure is different depending on the product:<\/strong><\/p><ul><li><strong>If you have a reset button: press the reset button with a paper clip<\/strong><\/li><li><strong>If you don&#8217;t have a reset button: Press + volume and power for a while<\/strong><\/li><li><strong>A menu appears, select reset \/data, then enter.<\/strong><\/li><li><strong>A new menu appears which asks for a boot and the product returns to the Wizard after the restart which can be very long.<\/strong><\/li><\/ul>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n        <\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>My product freezes during use, is slow or restarts often<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-60020","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"builder_content":"<h2>My product freezes during use, is slow or restarts often<\/h2>\n<p><strong>The steps described below are to be done one after the other, if the previous one did not work. <\/strong><\/p><p><strong>Step 1: Empty the device cache\/history:<\/strong><\/p><ul><li><strong>Restart the product<\/strong><\/li><li><strong>Go to Settings\/Storage<\/strong><\/li><li><strong>Delete \"Cached Data\" or \"Free Up Space<\/strong><\/li><\/ul><p><strong>If the problem is not solved, go to the next step:<\/strong><\/p><p><strong>Step 2: Delete unused applications<\/strong><\/p><p><strong>If the problem is not solved, go to the next step:<\/strong><\/p><p><strong>Step 3: Factory reset<\/strong><\/p><p><strong>After charging your product overnight and saving your data, please do a factory reset of the product.<\/strong><\/p><p><strong>The procedure is different depending on the product:<\/strong><\/p><ul><li><strong>If you have a reset button: press the reset button with a paper clip<\/strong><\/li><li><strong>If you don't have a reset button: Press + volume and power for a while<\/strong><\/li><li><strong>A menu appears, select reset \/data, then enter.<\/strong><\/li><li><strong>A new menu appears which asks for a boot and the product returns to the Wizard after the restart which can be very long.<\/strong><\/li><\/ul>","_links":{"self":[{"href":"https:\/\/www.archos.com\/en\/wp-json\/wp\/v2\/pages\/60020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.archos.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.archos.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.archos.com\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.archos.com\/en\/wp-json\/wp\/v2\/comments?post=60020"}],"version-history":[{"count":0,"href":"https:\/\/www.archos.com\/en\/wp-json\/wp\/v2\/pages\/60020\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.archos.com\/en\/wp-json\/wp\/v2\/media?parent=60020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}