ARCHOS' obligations concerning material and de-materialized products under this guarantee is limited to the following.
Guarantees on Archos products depend on product type as defined below:
|Product Type||Duration of the Guarantee|
|Tablets, MP3, MP4||2 years|
|IMPORTANT - Tablets bought in Hong Kong have a 1 year warranty|
1. ARCHOS guarantees products (hardware part) against hardware or manufacturing defects for a duration as defined above. The user is required to keep the original receipt of purchase, proving the date of purchase, for the duration of this period. A copy of this receipt of purchase will be asked of the user for the validation of his/her guarantee. Only receipts of purchase from authorized resellers will be accepted by ARCHOS. For example, proofs of purchase such as bank or credit card statements; Visa, Mastercard, Amex, Discovery... etc. or statements from payment providers such as Paypal, Authorizenet.com, etc. will not be accepted by ARCHOS.
2. ARCHOS does not guarantee the correct functioning of products in the event of the installation of programs or applications that do not conform to product specifications.
3. ARCHOS' guarantee only covers defects resulting from normal use of the product, and therefore does not apply to:
4. If during the guarantee period, ARCHOS receives notification of a material defect that follows the guarantee conditions, ARCHOS will either repair the product using new or refurbished parts, or replace the faulty product with a new product or a product built with new or refurbished parts that offers equivalent functionalities. In the event that ARCHOS can neither repair nor replace the faulty product, ARCHOS commits to replacing the product with a comparable product*. When a product or part is replaced by ARCHOS, ARCHOS automatically becomes the owner of the defective object and the client becomes the owner of the replacement objet.(* that will have, at least, the same functionalities and features as the replaced product)
5. ARCHOS is not required to replace a defective product if the defective product has not been sent to ARCHOS by the client.
6. ARCHOS cannot and will not be held responsible for the loss of data stored on the returned product. We recommend that users make a backup of their data prior to the return of the product. The hard drive and other internal memory systems are systematically formatted (even should the fault have no link to such hardware). Products returned to the user will contain none of the user's personal data.
7. The guarantee is non-transferable. ARCHOS will not guarantee purchases carried out by exchange or auction or second hand purchases. This clause also applies to second hand sales, exchanges or auctions carried out on internet sites specialized in auctions and second hand sales.
8. ARCHOS products are equipped with batteries that have a limited number of possible recharges. As such the autonomy of a battery will progressively deteriorate over time. ARCHOS does not guarantee the batteries for a specific duration, in that the deterioration of battery autonomy includes variables that are out of the control of ARCHOS, such as the frequency of decharging/recharging.
9. ARCHOS does not guarantee any damages that occur to the LCD screens of sold products. LCD screens can present pixel defects immediately or over time. An LCD screen that has at least two defective pixels in the same area will be considered as defective. A defective pixel being a pixel that is either permanently black or permanently white. ARCHOS will set the perimeter of the area of pixels concerned
To the extent allowed by local law,
1. Returns within the guarantee period
2. Shipping fees: shipping fees of the product to ARCHOS are at the expense of the user. ARCHOS will not be responsible for paying any additional import, customs or additional insurances charges.
3. We call your attention to the fact that ARCHOS reserves the right to refuse any insufficiently wrapped package on arrival. Inadequate packaging can be the cause of additional damage to your product for which ARCHOS cannot be held responsible.
4. All products returned must display the return number clearly and legibly on the return package. Any article returned without an RMA number cannot be accepted by our returns service.
5. If you receive a returned product that is damaged, please inform your courier service immediately (Post office, Fedex, UPS, ...).