The steps described below are to be done one after the other, if the previous one did not work.

Step 1: Empty the device cache/history:

• Restart the product
• Go to Settings/Storage
• Delete “Cached Data” or “Free Up Space

If the problem is not solved, go to the next step:

Step 2: Delete unused applications

If the problem is not solved, go to the next step:

Step 3: Factory reset

After charging your product overnight and saving your data, please do a factory reset of the product.

The procedure is different depending on the product:

• If you have a reset button: press the reset button with a paper clip
• If you don’t have a reset button: Press + volume and power for a while
• A menu appears, select reset /data, then enter.
• A new menu appears which asks for a boot and the product returns to the Wizard after the restart which can be very long.